Terms and Conditions

AuraShip Express

Last Updated: [December 16,2025]

By using the services of AuraShip Express (“we,” “us,” “our”), you (“the customer”) agree to the following Terms and Conditions. Please read them carefully before shipping with us.

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1. Services Offered

AuraShip Express provides international and local freight forwarding, package consolidation, shipping, and delivery services. All services are subject to availability and these Terms and Conditions.

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2. Customer Responsibilities

Customers agree to:
• Provide accurate and complete shipping information.
• Ensure all shipped items comply with customs, airline, and shipping regulations.
• Properly declare the contents and value of all packages.
• Pay all applicable shipping fees, customs duties, taxes, and additional charges.

AuraShip Express is not responsible for delays or losses caused by incorrect or incomplete information provided by the customer.

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3. Prohibited & Restricted Items

The following items are strictly prohibited:
• Illegal drugs or substances
• Weapons, firearms, or ammunition
• Explosives, flammable, or hazardous materials
• Counterfeit or stolen goods
• Perishable items (unless approved in writing)

AuraShip Express reserves the right to refuse, inspect, or dispose of prohibited items without refund.

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4. Pricing & Payments
• Shipping rates are calculated based on weight, dimensions, destination, and service type.
• All payments must be made in full before release or delivery of packages.
• Rates are subject to change without prior notice.
• Additional fees may apply for oversized items, storage, repackaging, or special handling.

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5. Customs Clearance
• All shipments are subject to customs inspection.
• Customs duties, taxes, or penalties are the responsibility of the customer.
• AuraShip Express is not responsible for delays caused by customs authorities.

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6. Delivery Timeframes
• Estimated delivery times are provided for guidance only.
• Delays may occur due to weather, customs processing, airline schedules, or unforeseen circumstances.
• AuraShip Express does not guarantee delivery dates or times.

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7. Liability & Insurance
• AuraShip Express is not liable for loss, damage, or delay caused by:
• Acts of God
• Customs actions
• Airline or third-party carrier handling
• Customers are encouraged to request shipping insurance for valuable items.
• Liability, if any, is limited to the amount paid for shipping only, unless insurance is purchased.

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8. Storage & Abandoned Packages
• Packages not collected within 30 days of arrival may incur storage fees.
• Packages unclaimed after 30 days may be considered abandoned and disposed of without compensation.

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9. Refunds & Cancellations
• Shipping fees are non-refundable once a shipment has been processed or dispatched.
• Refunds are not issued for delays beyond our control.

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10. Right to Refuse Service

AuraShip Express reserves the right to refuse service to any customer or shipment at our discretion.

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11. Privacy & Customer Information

Customer information is used strictly for shipping and operational purposes and will not be shared with third parties except as required by law or customs authorities.

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12. Amendments

AuraShip Express reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

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13. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of [Insert Country/Jurisdiction].

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14. Contact Information

For questions or concerns, contact us at:
Email: [[email protected]]
Phone/WhatsApp: [8765922000]